Update: Well, this isn’t very rebellious, is it? Need for Speed Unbound has been playing it fast and loose on social media, and it’s been drawing attention to the game. However, it seems executives have got cold feet on the strategy, and the account has apologized for its overly aggressive tone earlier in the week.
While we personally felt the community manager was being a little too rude in the examples embedded below, issuing a statement like this undermines the entire approach, and we imagine that’s the end of the account’s edginess now.
Original Item: Need for Speed Unbound’s hardline social media account has already drawn one article out of us, and here’s another. The community team is ripping up the rule book, antagonizing its fans as opposed to interacting with the kind of twee politeness we’ve come to expect from major brands. Just take a look at this back-and-forth from earlier in the weekas spotted by Dexerto:
In the exchange, one fan questions the game’s three day Early Access policy, which is quite common for EA titles these days. The community manager accuses the player of having a “milkshake brain” and then goes on to retort: “Cry about it, bro. Or buy regular price, I don’t care.” After a lengthy response, in which the fan accuses the social media team of being an embarrassment, the community manager responded: “I’m not reading all that. Sorry that happened to you or congratulations.”
The new Need for Speed game has adopted a rebellious, urban theme – and it looks like EA is trying to play up to that with its community engagement strategy. It’s certainly a unique approach, and one we wouldn’t be surprised to see adopted by other brands. Personally, we think the social media manager is just being outright rude in this instance – but hey, it’s generating headlines.